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Postage & Packing

At Battlefield Models we aim to bring the most cost effective and yet dependable delivery method for our customers. We will therefore use either the Royal Mail or a courier service to enure you get your order as soon as possible.

Remember the more you buy the more you'll save. A UK customer who buys products normally worth £75 will already have saved £7.50 on buying it from the manufacturer or travelling to a shop but you will also get your products sent for free.

Orders can arrive sooner than the recommended delivery times but we work on the orders taking 3-5 working days.

UK Cost

£2.99 – All orders of up to £75 will have a standard postage cost. We will choose to use either the Royal Mail or more likely a courier service.

Orders over £75 - Postage is free to the UK and sent via tracked courier either to your home or a local shop if requested in the additional information setion of your final checkout page.

European and Worldwide

We use airmail for any items costing less that £75, and a courier for over £75. Orders over £150 will be sent free postage in Europe and free for orders over £200 for the rest of the World.

Destination    Up to £30    £30-75    £75-150   £200+

Europe               £5.99                £8.99           £9.99             Free
 
Zone 1               £8.99                £14.99         £24.99          Free

Zone 2               £9.49                £15.99          £29.99         Free

Which Zone are you in

Packaging

Every care is made to protect your goods in transit. In a personal agreement with our couriers, paints will be bubble wrapped and voids filled with biodegradable void fill.

Insurance

As postal costs rise we believe it is unfair for us to now ask you to also pay the insurance costs for UK delivery as well. Thus, Battlefield Models will incur the cost of insurance when posting to you in the UK. If a package arives damaged, accept the package and pleae contact us immediatly.

For International delivery, insurance can be quite expensive for airmail. Therefore we advise that anyone who does not want to take the risk with their package to choose the Insured courier option.

Important note - Delivery times are estimated delivery times. If your parcel has not arrived after the lastest estimate time from dispatch then we can check the tracker code of your delivery.

Returns

We hope that you never need to read this section and will always be happy with your goods. However, you can return an item no matter the reason for a full refund of the product price as long as the item has not been used in a fashion that it can not be returned and re-sold. For example, paints and glues where the contents have been used or plastic parts that have been cut away from the spures and glued.

Please contact us at sales@battlefieldmodels.com before returning any items, so we can advise on the course of action. That is to say, only a small part might need replacing.

Postage is met by the customer returning the item and postage costs will only be refunded if after investigation of the products return and with postal carriers that any item delivered was damaged in transit to the customer. If an order qualified for free delivery, then where the return is due to a change of mind, the original delivery cost may be deducted from the refund.

Please contact us within 7 days to inform us of your desire to return any of your goods and send the goods back within 14 days of your delivery arriving. This does not effect your customer statutory rights.

Refunds will be made back to the card or paypal account to which payment originally came from.